Mos play Privacy Policy & Data Protection

Introduction

Mos play (referred to as "we", "us", or "the platform") places the utmost importance on your privacy. This Privacy Policy explains in detail how we collect your personal data, the purposes for which it is used, who it is shared with, and what your rights are.

By using our site or creating an account, you are considered to have read and agreed to this Privacy Policy. If you do not agree, please refrain from using mos play.

1. What Information Do We Collect?

1.1 Information You Provide Directly

When registering and using our services at mos play, you provide the following information:

• Identity Information: Full name, date of birth, nationality
• Contact Details: Email address, mobile number, home address
• Identity Verification Information (KYC): National ID card, passport, or driving licence number and scanned copy
• Financial Information: Mobile banking numbers (Mobile Pay, Nagad, Rocket), bank account details
• Account Information: Username, password (encrypted), security questions & answers

1.2 Automatically Collected Data

While you browse mos play, we automatically collect certain technical information:

• IP address and geographic location (country/city level)
• Browser type, version and operating system
• Device type (mobile/tablet/desktop)
• Pages visited on the site and time spent on each
• Which links you clicked, which buttons you pressed
• Login time and date

1.3 Transaction & Gaming Data

We also collect information related to your gaming activity, including your deposit and withdrawal history, betting history, win/loss records, preferred games and sports events, and bonus usage history. We use this data for account management and responsible gaming monitoring.

Data Type	Collection Method	Required?
Name & Contact	Registration Form	Yes
KYC Documents	Upload	Yes for Withdrawals
Payment Information	Deposit Form	Yes for Transactions
Browsing Data	Cookie / Log	No (opt-out available)
Gaming History	System Logs	Yes

2. How Do We Use Your Information?

Mos Play uses your data only for specific, lawful, and necessary purposes. Your information is never used for unnecessary or unauthorised purposes.

2.1 For Service Operations

• Account creation, verification and management
• Processing deposits and withdrawals
• Providing Betting & Gaming Services
• Bonus and promotion eligibility verification
• Customer support and complaint resolution

2.2 For Legal Compliance

We use your data to comply with international Anti-Money Laundering (AML) laws, conduct customer identity verification (KYC), and provide required information to regulatory authorities. As this is a legal obligation, your consent is not required for such use.

2.3 Security & Fraud Prevention

We use automated monitoring systems to keep your account and transactions secure. If suspicious activity is detected, we temporarily suspend the account and reach out to you. This monitoring is essential to prevent multi-accounting, bonus abuse, and identity fraud.

2.4 For Service Improvement

By analysing your browsing patterns and preferences, we continuously improve the site experience. Anonymous statistics are used to understand which games or events are most popular and identify any page-level issues.

2.5 For Communication

Important account updates, security alerts, and transaction confirmations are sent by SMS or email. You can opt out of promotional messages, but essential account notifications cannot be disabled.

3. Who Is Your Information Shared With?

Mos play does not sell your personal data to third parties. However, limited data sharing may be necessary in certain circumstances:

3.1 Service Provider Partners

Only the minimum data necessary to deliver services is shared with payment processors (Mobile Pay, Nagad, Rocket), game software providers, and cybersecurity firms. These partners are contractually bound to comply with our Privacy Policy.

3.2 Legal Requirements

We are required to provide necessary information in response to court orders, government investigations, or valid requests from regulatory authorities. In such cases, we will endeavour to notify you in advance, though this may not always be possible due to legal restrictions.

3.3 Business Transfers

If mos play undergoes a merger, acquisition, or sale of assets, your data may be part of that process. In such cases, we will notify you in advance, and the new entity will be required to comply with this Privacy Policy.

4. Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files that your browser stores from the site's server. mos play uses cookies to ensure the site functions properly. Without them, it is not possible to remember your login status, preferences, or language settings.

4.2 What Types of Cookies Do We Use?

• Essential Cookie: Essential for the site to function. Login sessions, security tokens. These cannot be disabled.
• Functional Cookie: Remembers your language preference and favourite game categories.
• Analytics Cookie: Collects anonymous statistics to understand how the site is used.
• Security Cookie: Used to detect and prevent fraud and bot attacks.

4.3 Cookie Controls

Non-essential cookies can be disabled through your browser settings, though doing so may limit certain site features. You can also set your preferences via the cookie banner when you first visit the site.

5. Data Protection & Retention

5.1 Technical Security

Mos Play protects your data using industry-standard security technology. Every data transfer is secured with 256-bit TLS encryption. Passwords are never stored in plain text — bcrypt hashing is used instead. All sensitive data stored on our servers is protected with AES-256 encryption. Regular security audits and penetration testing are conducted.

5.2 How Long Is Your Data Retained?

Financial transaction records must be retained for a minimum of 5 years as required by law — even after an account is closed. Browsing logs are generally deleted after 12 months. KYC documents are kept until all legal requirements have been met.

5.3 Data Breach

In the event of a data breach, we will notify affected users within 72 hours and report to the relevant authorities. Immediate steps will be taken to limit any damage.

6. Your Rights

As a Mos Play user, you have the following rights. To exercise any of these rights, please contact us:

7. Protection of Minors

Mos Play strictly enforces an 18+ policy. No one under the age of 18 may register, and we do not collect any personal data from minors. Age is verified at registration and reconfirmed during the KYC process. If we become aware that a minor has created an account, it will be immediately closed and all associated data will be deleted.

8. Third-Party Links

Mos play may occasionally contain links to external sites. Those sites have their own privacy policies, and we are not responsible for them. Please review their privacy policies before visiting any external site.

9. Policy Changes

Mos Play reserves the right to update this Privacy Policy. For significant changes, we will notify you in advance via email or an on-site notice. The date of the latest revision will always appear at the top of the page as "Last Updated". Your continued use of the site after any changes take effect will be considered your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

• Email: support@mosplay.biz
• Live Chat: Directly from any page on the site
• Response Time: Within 24 hours (usually faster)